Frequently Asked Questions

Absolutely yes! We are NOT drop shippers, everything you see on the website is kept locally in stock, except where it is specifically says special order for the product. Of course, occasionally we may sell out of something, then these items will be on backorder.

Yes! We can take orders over the phone, just call us (03) 9859-0388. You can also buy and collect in person from our Melbourne office, call us first to check.

Yes! We are the official Mundorf distributors for Australia and New Zealand. We only source items directly from Mundorf themselves in Germany. Be aware that there are counterfeit Mundorf products out there, especially from some major online shopping marketplaces.

Sadly no; because we ship all over Australia and the world, shipping and transit insurance costs are separate. These are shown during checkout, or you can view an estimation of shipping and the options from the shopping cart.

Yes we do! We ship to most countries around the world. In this case, our local 10% GST /  VAT will be deducted during checkout.

No, you can order without setting up an account, simply select 'Continue As A Guest' during checkout. If you plan to order again, then an account will make it easier for you next time, plus you can look up your previous orders. All details are securely stored.

First, sign into your account. Then click 'My Account', and then you can edit and update your personal details as required.

Click the sign-in button, then click the link 'Forgot Password?' and fill in your email address.

We are not required to provide a refund or replacement if you change your mind, or you have ordered incorrectly. However, we may be able to offer you a credit or a refund. Items are eligible for consideration if unused, in original condition, and with all packaging and accessories, or unopened within 14 days of purchase. Credit or refund on returns is solely at our discretion and you must contact us beforehand; the amount refunded may have a restocking fee deducted. This does not preclude faulty goods, or anything covered under various Australian Federal or State Government Fair Trading Laws.

Double check any installation and assembly of the product for issues. If that doesn't help, give us a call (03) 9859-0388 or email us. Make sure you have your invoice or order number handy so we can look up your order details.

We accept MasterCard, Visa, PayPal, and direct deposit / telegraphic transfer. We also accept cash if buying in person at our office.

We ship out of our Victorian warehouse, right here in Australia; occasionally orders may be sent in multiple shipments. All prices are listed in Australian Dollars, AUD. Prices shown include our local 10% GST / VAT; this is deducted for overseas orders.